FREE US SHIPPING & RETURNS ON ALL ORDERS

Free U.S. Return Shipping and Exchange Policy Information


Exchange with Free Shipping

If you would like a different item than previously ordered, simply place a new order for the desired style(s) and select the economy shipping method at checkout on our website, www.kensie.com. When placing your exchange order, you may enter promo code used with original order. If you are unable to apply promo code, please email our customer service team for assistance (cs@kensiesupport.com).

Then, return unwanted item(s) for refund by reviewing our Return and Exchange Policy above to ensure the item(s) meet our return eligibility criteria. Place the packing slip with your unwanted item(s) in the original resealable mailer. Affix the prepaid return shipping label to the resealable mailer and drop off at your nearest US Postal Service location. If your item(s) meet our return criteria, we will happily refund your original method of payment. We do NOT refund original shipping and handling charges. Once we receive your return, please allow 5-10 business days for processing and 48-72 hours for the refund to post to your original payment method.

 

Return for Refund with Free Shipping

To return unwanted item(s) for refund, please review our Return and Exchange Policy above to ensure the item(s) meet our eligibility criteria. Place the packing slip with your unwanted item(s) in the original resealable mailer. Affix the prepaid return shipping label tyo the resealable mailer and drop off at your nearest US Postal Service location. If your item(s) meet our return criteria, we will happily refund your original method of payment. We do NOT refund original shipping and handling charges. Once we receive your return, please allow 5-10 business days for processing and 48-72 hours for the refund to post to your original payment method.

© 2019 Kensie. All Rights Reserved.