RETURN POLICY (for U.S. orders only): Items purchased from kensie.com may be returned within 30 days after your order is delivered. Shipping charges are not refundable. When you use our prepaid return label, $6.95 will be deducted from your refund to cover return shipping (excluding luggage). Return shipping fees on luggage will be calculated based on weight and location returning from. Returned items must be in their original condition with tags attached. Items that will be refused or subject to a restocking fee include: final-sale items; items that have been worn, damaged, used, altered, or washed; items with makeup or deodorant on them; shoes that are scuffed; items returned past 30 days; items damaged due to improper return packing; and items missing attached tags or other original packaging. Only kensie.com purchases may be returned to kensie.com.
(Click here to download our return form.)
TO RETURN AN ITEM (for U.S. orders only): Complete our return form (click here) and enclose it with your return. Affix our return label to the outside of the package, covering any other shipping label completely. (When you use our prepaid return label, $6.95 will be deducted from your refund for return shipping, excluding luggage.) If you instead use a different shipping method, ship to the address below. Please keep a copy of your return tracking number!
EXCHANGES: Due to our frequently changing stock availability, to exchange an item simply place a new order at kensie.com and return the original item for a refund.
Once your return has been processed, you will receive email confirmation. Your refund should appear in your account within three to five business days of your email confirmation.
Send returns to:
504 Big Bear Boulevard
Columbia, MO 65202
INTERNATIONAL RETURNS: If you are an international customer who ordered through our International Checkout process with GlobalShopEx, please make contact with GlobalShopEx for a return authorization. Email CustomerCare@GlobalShopEx.com for return information.